A good receptionist

*Akasha* · May 22, 2004, 01:04 AM

There used to be a time in my life where I was in a customer service role. I didn't have the freedom to do as I do now and smack some of these boneheads upside the noggin' and say, "Look, dumbass, if you just READ the instructions you can actually do what you're trying to do."

It was a lot of, "Sure, I can help you with this, Miss White. As I told you the last fourteen times you called today, if you press the backspace key on your keyboard, you won't have to use 'White-Out' to correct the mistakes on the screen."

We had about as many receptionists as Murphy Brown did. Seemed like every week we'd be breaking in a new one.

The absolute test would come on Wednesday every other week when our sole Chinese restaurant would call in their payroll hours to us. The proprietor was a very friendly fella named Mr. Lee. But he would always identify himself by his full name to the receptionist. If the receptionist passed it along with no comment, she was a "keeper."

Because, like clockwork, on Wednesday morning, the receptionist would hear on her headphone, "This is Fu Kew Lee."

May 22, 2004, 01:04 AM	#1 (permalink)
Akasha	A good receptionist There used to be a time in my life where I was in a customer service role. I didn't have the freedom to do as I do now and smack some of these boneheads upside the noggin' and say, "Look, dumbass, if you just READ the instructions you can actually do what you're trying to do." It was a lot of, "Sure, I can help you with this, Miss White. As I told you the last fourteen times you called today, if you press the backspace key on your keyboard, you won't have to use 'White-Out' to correct the mistakes on the screen." We had about as many receptionists as Murphy Brown did. Seemed like every week we'd be breaking in a new one. The absolute test would come on Wednesday every other week when our sole Chinese restaurant would call in their payroll hours to us. The proprietor was a very friendly fella named Mr. Lee. But he would always identify himself by his full name to the receptionist. If the receptionist passed it along with no comment, she was a "keeper." Because, like clockwork, on Wednesday morning, the receptionist would hear on her headphone, "This is Fu Kew Lee."